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Evidence Guide: MSS405028 - Develop a communications strategy to support operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405028 - Develop a communications strategy to support operations

What evidence can you provide to prove your understanding of each of the following citeria?

Determine information needs of employees and production or operations systems

  1. Examine competitive systems and practices strategy and determine broad information framework
  2. Examine production or operational processes and determine information needs of employees and processes
  3. Examine operational support areas and determine information needs of employees
  4. Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment
  5. Examine control systems or other data systems to determine their data needs
Examine competitive systems and practices strategy and determine broad information framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine production or operational processes and determine information needs of employees and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine operational support areas and determine information needs of employees

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine control systems or other data systems to determine their data needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine communication needs for contingencies and non-conformances

  1. Analyse information flow requirements
  2. Determine user information access requirements
  3. Evaluate suitability of communication media for required information flows and access
  4. Determine communication needs for contingencies and non-conformances
  5. Develop strategy options and discuss with relevant stakeholders
  6. Select appropriate strategy or strategies
  7. Develop a list of what needs to be achieved
  8. Determine resources required to implement strategy
  9. Obtain authority for communication media to be developed
  10. Monitor development of communication media and take appropriate corrective action, as required
  11. Oversee deployment of communication media
Analyse information flow requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine user information access requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate suitability of communication media for required information flows and access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine communication needs for contingencies and non-conformances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategy options and discuss with relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate strategy or strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a list of what needs to be achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resources required to implement strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authority for communication media to be developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor development of communication media and take appropriate corrective action, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee deployment of communication media

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor communication strategy

  1. Determine key performance indicators for communication strategy
  2. Monitor indicators to identify effectiveness of strategy
  3. Re-evaluate communication needs on a regular basis
  4. Identify and oversee improvements to communication strategy
Determine key performance indicators for communication strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor indicators to identify effectiveness of strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-evaluate communication needs on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and oversee improvements to communication strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge